Can I change or cancel an order once it’s been placed?

Unfortunately, we cannot edit the shipping address once the order has been placed.

Please call our customer service toll-free at 1-800-285-0982 or email us at as soon as possible for cancellation after when you have placed an order and got a 5-digit order number.

  • Order(s) placed before 7:30 AM (PST) will have its delivery information updated in the afternoon around 2 PM to 5:30 PM (PST) on the same day.
  • Orders that were placed after 7:30 AM (PST) will be ready to ship out after 1 business day.
  • Orders placed on Friday or 1 day before the holidays after 7:30 AM (PST) will have their order delivery status updated after the weekend or holidays.
  • If you have requested for cancellation of the order on the same day after 7:30 AM (PST), we can cancel the order.

  • However, if you request for cancellation after when the order was placed 1 day ago after 7:30 AM (PST), we might not be able to cancel the order, and the shipment might have been already sent out.

  • If there's no update on the delivery status or order information, please call (800) 285-0982 or email for assistance.