What is the refund/return policy?

Coway USA, Inc. Refund/Return Policy

If you wish to return any product purchased from Coway USA, Inc., please contact our toll-free Customer Support Center at 1-800-285-0982 prior to returning your merchandise.

To receive a full refund for an item purchased from Coway USA, Inc., please follow these three steps:

  1. Call the Customer Support Center or reach out to us at info@cowaymega.com to initiate your return and to identify the correct return shipping address and method.
  2. Package the item(s) to be returned in the original Coway Airmega packaging.
  3. Send your returned item(s) shipping prepaid to Coway USA, Inc. within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to COway USA, Inc. will receive a full refund and Coway USA, Inc. will pay for the return freight only if the return is a result of our error. For more information, please check your warranty policy in the user manual.