Coway USA, Inc. Refund/Return Policy
If you wish to return any product purchased from Coway USA, Inc., please contact our toll-free Customer Support Center at 1-800-285-0982 prior to returning your merchandise.
To receive a full refund for an item purchased from Coway USA, Inc., please follow these three steps:
- Call the Customer Support Center or reach out to us at firstname.lastname@example.org to initiate your return and to identify the correct return shipping address and method.
- Package the item(s) to be returned in the original Coway Airmega packaging.
- Send your returned item(s) shipping prepaid to Coway USA, Inc. within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.
Please allow 4-8 weeks for return processing. Products returned to Coway USA, Inc. will receive a full refund and Coway USA, Inc. will pay for the return freight only if the return is a result of our error. For more information, please check your warranty policy in the user manual.