Having trouble connecting/paring the IoCare app?

Before attempting to use/pair the IoCare app again please review the following troubleshooting steps/suggestions. If all the parameters below are met/followed you should have no issue getting connected with your unit. Tip - Please read the instructions as provided in the IoCare on screen during setup, if you advance to the next screen without following the on screen instruction (such as waiting for a chime) it can interrupt the process.

Trouble Shooting:

  1. Unplug the Airmega for 5 minutes to reset communication chip.
  2. Close all background running apps on your phone/tablet.
  3. Please double check your network password, the network password must not have any special characters included. Additionally, please try trimming your network (wifi) password to 24 characters.
  4. Ensure that your home network has separate SSID's (network names) for both the 2.4 and 5GHz networks. You must connect to a 2.4 GHZ network.
  5. Ensure the Airmega is closer to your router.
  6. Power cycle your phone/tablet (turn off/on - do not just restart)
  7. When attempting to pair the device, please turn off the mobile data and only use the Wi-Fi network. Sometimes mobile data may interrupt the pairing process.
  8. Launch the IoCare app and follow the wifi setup instructions.
  9. Click here to follow a handy guide to get your Airmega IoCare Application setup.

If this issue persists, please reply with the information requested below so we may better assist you:
Airmega Serial number:
Router/ Access Point brand/model:
Phone/tablet brand and model
Phone/tablet OS Version:
Please attach a video/screenshot of error/issue.

Please reach out to us (INFO@AIRMEGA.COMwith any further questions or call us at 800-285-0982 between the hours of 7AM - 8PM CST, M-F.