COVID-19 Frequently Asked Questions 

I haven’t received my purchase confirmation or tracking information what should I do?
Answer: Please email with your name and email address used for the purchase.

My refund hasn’t arrived. Where is my refund?
Answer: Each customer’s order is different. It all depends on the bank institution that made the transaction. But on average it will take about 2-5 days for the refund to reach the customer’s accounts.

I would like to talk about making a bulk order purchase. How do I go about doing that?
Answer: Please email with your institution’s name and what units you are interested in.

 How is Coway USA working during Covid-19?
Due to the high volume of orders, we have been receiving, we are taking extra measures to ensure proper delivery. At the same time, Coway USA is making sure its team members are practicing social distancing and maintaining clean work environments while performing their duties. We do understand customer frustrations, but we do ask for a little patience while when we prepare your orders.

My tracking number hasn’t moved/shipped/or placed on hold. What should I do?
Answer: Due to the high volume of deliveries that parcel services make, there can be several reasons why you have not received any updates. Please contact for the most up to date status checks and to see how we can help.